FTP SETUP

General Questions

Q: How do I setup my FTP Software so that I can upload?
A:  Use the following configuration info to setup your FTP software:

Try downloading FTP Explorer or WS FTP LE programs.

Problems

Q: How come I get "Error Connecting..." when I try to connect?
A:  Makes sure your Host Address is set to ftp.(yourdomain).com 

If the problem persists it is most likely a domain name problem:

• Your domain name is not resolving to our servers yet. (See our domain name F.A.Q.)

• Your domain has expired, check with your Domain Registrar

• You have not yet purchased the domain you are trying to use

• Your domain may not be activated with us yet

Solution:

• For HOST Address use the server's IP hosting your account
  (You can find this IP address in your Hosting Control Panel's left hand side.)

• Try resolving the domain issue affecting your account first

Q: How come I get "500 Not Log In..." when I try to connect?
A:  Makes sure your user ID and Password is correct and are all in lower case.

FTP Without Software

Q: How can I upload files to my site using Internet Explorer?
A:  Follow these instructions:

1. Connect to the Internet and open Internet Explorer
2. At the Address field enter the following information:

ftp://LoginID@www.domain.com

• LoginID: Your hosting account ID (you will be prompted for password later)

• www.domain.com: your domain

For example, if your ID is paunet and your website is www.paunet4u.com then type:

ftp://paunet@www.paunet4u.com

3. A login prompt will come up, type your hosting account password
4. Click the Login button (Leave Login Anonymously unchecked)
5. If you want your computer to remember your password click on Save Password

6. Drag and drop files to upload or download from your site

7. Please note that uploading and downloading is not instantaneous as it takes time to transfer files

8. When finished, close the FTP window

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